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Cancelled Orders Cancel PayPal Subscription

Anonymous shared this idea 6 years ago
Completed

Currently when a customer cancels an order we must login to PayPal and manually cancel the subscriptions. I don't know whether it is possible to change this or not but it would definitely be helpful for the cancellation process to also cancel the associated PayPal subscription.

Best Answer
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Thanks for your votes on this feature, we know ourselves how PayPal Subscriptions can cause extra work in these situations. So I'm pleased to advise this is implemented in v6.0.

We have also added a "Cancel Subscription" button which will appear next to the Subscription ID field under the client's Products/Services tab, so PayPal Subscriptions can be manually cancelled directly within WHMCS.

Comments (24)

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This script might help: http://forums.whmcs.com/showthread.php?93299-PayPal-Manager

We are giving it a test now so might be worth also testing it.

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Can someone please confirm if this can be done in version 6 now or do I have to use some addon for automatic Paypal cancellations to work when a user cancels their service?

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You can use this with v6

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"We have also added a "Cancel Subscription" button which will appear next to the Subscription ID field under the client's Products/Services tab, so PayPal Subscriptions can be manually cancelled directly within WHMCS."

I think this used to exist, but it's missing in 7.1.2. I've attached a screen shot... customer's Hosting product clearly has a PayPal Subscription ID and we are actively getting payments from this subscription... but we have no way of cancelling it (customer wants to switch to credit card) -- unless of course one of us logs into PayPal and manually cancels. The cancel button here would be great.