Better live help module integration into admin area
The current module integration requires a separate login in an ambiguous location that should never be accessed by the internet. not even our support staff.
A better integration would see the live help admin side only accessible from the admin area of whmcs its already doing this very same thing for the client side so I see no reason the admin side should be any different.
This would work because the primary admin gets all the nuts and bolts of the integration and configurations and the support staff simply get the chat functionality and basic management of their chat settings.
I would also like to see major progress on the integration to allow for transferring of a chat to a ticket from the integration.
Currently the admin can open a ticket b they have to transfer themselves to the whmcs system from the live help system, keeping open two windows to copy the information over to the clients new ticket that they have just created.
In a complete integration there would only be one window open and that is the whmcs admin area and all management of the clients data can then be managed from one location.
I have to conclude that the current integration is incomplete