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Add to the ticket log more details regarding the custom fields

ramf shared this idea 2 months ago
Under Consideration

Hi,

Please add to the ticket log more details regarding the custom fields.

Now there is only that a custom field values modified by an admin - But there is no way to know if it's a new entry or is it a change (and if so from what to what) or even if the admin deleted or removed information from the custom field.

We need a way to have all the relevant information in the ticket log so we will know the "history" of each custom field within the ticket.

Thanks!

Ram

Comments (1)

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1

Hi again.

I see that this feature request is still in moderation - So maybe you need more info?

The ticket log should look like that:

DateRequested Action22/08/2017 11:10Custom Field Values Deleted by Ram (by Ram)21/08/2017 15:58Custom Field Values wad modified by Ram (by Ram): from: [email protected]@## to: Hello21/08/2017 15:11Custom Field Values wad modified by Ram (by Ram): from: ABCD to: [email protected]@##21/08/2017 14:24Custom Field Values wad modified by Ram (by Ram): from: 1234 to: ABCD21/08/2017 14:24Custom Field Values wad added by Ram (by Ram): 1234