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Add the Custom Client Field and the support tickets Custom Fields to the support ticket escalations rules system

ramf shared this idea 2 years ago
Under Consideration

Hi,

Please add the "Custom Client Field" and the support tickets "Custom Fields" to the support ticket escalations rules system.

Sometime we need to escalate a ticket by certain condition based on one of the custom fields added by us to the customer profile and / or to the support department ticket (via the dupport department custom fields).

Thanks!

Ram

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Any news regarding this feature request?