Feature Requests
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add downloads from downloads area to tickets.

Lee Mason shared this idea 6 years ago
Under Consideration

it would be realy good if we could add downloads from the downloads area to tickets.

sometimes i have clients who cant find the download they need, so i upload it to the tickets they open.

its a bit annoying this cant be done by using the built in downloads section.

plus it means i am duplicating copies of the download on the server as it is saved in the downloads area, and when i reply to a ticket it is then added to the attachments folder as well.

could be added just like how kb articles can be inserted.

Comments (1)

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Hi, we are using the "Predefined Replies" option,

You can add the link to the file in the "Downloads" section and then send it t your customer via the ticket.