Feature Requests
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add downloads from downloads area to tickets.

Lee Mason shared this idea 7 years ago
Under Consideration

it would be realy good if we could add downloads from the downloads area to tickets.

sometimes i have clients who cant find the download they need, so i upload it to the tickets they open.

its a bit annoying this cant be done by using the built in downloads section.

plus it means i am duplicating copies of the download on the server as it is saved in the downloads area, and when i reply to a ticket it is then added to the attachments folder as well.

could be added just like how kb articles can be inserted.

Comments (1)


Hi, we are using the "Predefined Replies" option,

You can add the link to the file in the "Downloads" section and then send it t your customer via the ticket.