Add ability to edit ticket submitter field
I use the ticketing system for both support/billing as well as tracking important information for my company. I have a department just to move important tickets/emails to for future reference.
The issue with this is sometimes emails come in with incomplete headers so it leaves the submitter field blank. Or in other instances it's not blank, but it's something non helpful, like "Support Department"...rather than "CompanyName Support Department".
It might not be a super important or pressing issue, but having the ability to edit the submitter field (which would then subsequently check/change that field for future tickets from that email address) would be a very welcome addition.
That way we can see at a glance who that email is from rather than having a blank/unhelpful submitter field.