Ability to pin tickets
We'd like the ability to "pin" tickets (or have "follow up" tickets) that are the most important, and must not be forgotten.
Ideally these would work almost as "assigned tickets" work now, except be visible to everyone (in the department, maybe even globally), above their personally assigned tickets. They should also be visible regardless of ticket status (even closed ones). With the number of tickets we handle, we need to have the auto close function enabled, and it's not uncommon that tickets that we have replied to, but need to follow up in the near future are forgotten as they are auto closed.
Would like to have this as a tick option, perhaps next to "Add response" in the opened ticket view