Ability to Open Ticket on Order
I think this is a feature many will find helpful and thus should be included in the WHMCS Core.
We provide dedicated servers. Our dedicated server orders must get verified VIA the client filling out a form, providing ID and our staff approving them.
It'd be nice to have the option to set for each service or product group the following:
- After an order has been submitted (not necessarily accepted) or paid for then a ticket is opened under the clients account with a message specified.
This'd also be good for when the host must do manual provisions to keep the client updated... EG: Opening a ticket saying "Thanks for your order. We're now processing it. You can expect it to be setup in X hours. We'll keep you updated here".