Ability to customize ticket created by Autorelease
I would like to be able to customize the text of the ticket that is created by the autorelease module.
I use this to when a customer purchases an item that requires manual work -- thus creating a ticket for the support group -- but the current default ticket that is created lacks any meaningful details in the ticket so the assigned person needs to dig and find out what was triggering the ticket.
I would be great if different ticket templates could be chosen. It would really save a lot of time!