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Notify Admin When Ticket is Rated

JLHC shared this idea 6 years ago
Under Consideration

Administrators (can be configured) should be notified when a client rate a support ticket response.

We should be able to configure the minimum stars needed before admin is notified.

For example if a client rate a support technician's response poorly with only 1 to 2 stars, I want to be notified immediately so that I can look into that ticket.

Comments (1)

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Any updates to this at all? It has been 3 years since I suggested this feature.