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Notify Admin via Account Emails on Self Client Registration

Hanan Wilson shared this idea 5 years ago
Under Consideration

WHO THIS APPLIES TO:

This applies only to those installations that have the "Allow Client Registration" option enabled (checked) under General Settings > Other tab.

WHAT I AM REQUESTING:

Email notification to Administrators when a client self-registers a Client Profile from the Client Area. Do this by Administrator Role for those with Account Emails enabled (checked) at the bottom of the Administrator Roles properties of Setup > Administrator Roles > "Role Name Here".

WHY I AM REQUESTING THIS:

We manually invoice many of our new customers. Before we do, we ask that they first complete the Client Registration form so that they must agree to our TOS. This also makes sure they enter their billing information accurately and nothing is lost in translation.

Problem is, many clients fail to complete the form immediately, might be hours or might be days. I realize we can view recent sign-ups in the Client list, but having this email notification act as a reminder would be very beneficial and help avoid unnecessary delays to both the client and our A/R.

Thanks for considering!

Comments (4)

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2

We have exactly the same process and issues. Notification of new signups from the registration form would be a great inclusion

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1

I have requested the same, sometimes we do the manual thing here due to the nature of local market, We don't know who has registered until we checked in system sometimes takes few hours.

It creates problem due to no notification because customers calls back and ask the status and we ask the same question, have you registered on our portal and they tell yes don't you know.. ?

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Reason 2

These days fake user's sign up and place fake orders and this leads spammers to receive information of email, account detail etc. To avoid this if an email alert comes straight after account registration we can take immediate action on any suspicious account.

I hope this patch would be released soon or at least in upcoming version.

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1

You could achieve this through using the CC field on the email template, but CC doesn't look very professional.

Vote for BCC instead!

https://requests.whmcs.com/topic/bcc-on-email-templates