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Email Piping Hook Point

Dubz shared this idea 4 years ago
Under Consideration

There's a few hooks that would be great to have that don't exist at the moment.

The biggest one I have in concern for this post is piped emails. Whenever someone sends an email for a support ticket or any other reason, there's no way to be notified of this or run hooks. I have a toastr notification module I created for clients and admins, however it doesn't work with piped emails. The only way I could see to get around this is to create a separate file to pipe to then include the original pipe file inside it (since we can't modify the pipe files themselves).

Comments (2)

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I would like to see a StatusChanged Hook, where I can see old status as well. (changedFrom)

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Hi,

Thanks for taking the time to submit this suggestion. We currently have this hook point which runs immediately prior to an email being piped into the ticket system: http://docs.whmcs.com/Hooks:TicketPiping

Would this meet your needs, or are there some variables you require?