ESCALATE based on SENDER DOMAIN
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Gustavo Villegas shared this idea 3 years ago
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Apreciate you can ADD rules to scalate a TICKET based on SENDER @domain.
This can be usefull to have a speficied SLA with a specified company, and not only based on time/date
Regards
Gustavo
This can be usefull to have a speficied SLA with a specified company, and not only based on time/date
Regards
Gustavo
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