Catalin
shared this idea
5 years ago
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The content [Ticket ID] present in every mail subject generated from
ticketing system is an element wich may be missing and make us happy.
Other ticketing systems permit to admin to customize the Ticket ID word.
This is not a solved situation but can be a better than today.
Other ticketing systems use subject and email address to identify and allocate emails in conversations.
And others use a text with ticket id in the body of the message wich are better than today.
ticketing system is an element wich may be missing and make us happy.
Other ticketing systems permit to admin to customize the Ticket ID word.
This is not a solved situation but can be a better than today.
Other ticketing systems use subject and email address to identify and allocate emails in conversations.
And others use a text with ticket id in the body of the message wich are better than today.
1 Comment
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In our case we need to remove the Ticket ID: xxx from the subject ONLY when the ticket is created from "Support" -> "Open New Ticket" menu.
If user reply it's OK for us to generate a new ticket from that customer's email and see the Ticket ID in that thread, but NOT when our staff creates it from "Support" -> "Open New Ticket"
Thanks in advance.