Feature Requests
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view what other support agent is typing on support tickets

Under Consideration cyberhostpro ● Ticket System ● Comments: 1 ● Reply 1 month ago by Dreas v.
7 votes
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Ticket System Improvement: Client & Administrator WYSIWYG editor

Under Consideration Adam R. 3 months ago ● Ticket System ● No Comments
1 vote
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Ticket system - Possibility to assign to a specific staff

Declined Felipe S. ● Ticket System ● Comments: 26 ● Reply 3 months ago by ramf
49 votes
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Add File Upload option in Support Ticket - Private Staff Notes

Already Possible RDP A. ● Ticket System ● Comments: 1 ● Reply 3 months ago by WHMCS A.
1 vote
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Ability to remove clients IP Address on Tickets

Under Consideration Ben K. ● Ticket System ● Comments: 1 ● Reply 3 months ago by RDP A.
3 votes
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Auto add salutation to start of support ticket replies

Already Possible xperience ● Ticket System ● Comments: 3 ● Reply 3 months ago by RDP A.
3 votes
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SMTP for Support Departments

Under Consideration MikeP ● Ticket System ● Comments: 10 ● Reply 4 months ago by Keith
8 votes
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Mass re-assign support tickets

Under Consideration Eric C. ● Ticket System ● Comments: 1 ● Reply 4 months ago by Chris
4 votes
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Add "send as SMS" option to the tickets system

Under Consideration ramf ● Ticket System ● Comments: 4 ● Reply 4 months ago by ramf
10 votes
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Insert Product Link in Support Ticket

Under Consideration jas8522 ● Ticket System ● Comments: 1 ● Reply 4 months ago by Mitch M.
3 votes
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