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Ticket system - Possibility to assign to a specific staff

Felipe Santos shared this idea 5 years ago
Declined

This is helpful when i have all staffs from that department busy, so i can sign to another one just inviting him.

I cant have all staffs in the same department, because the sense of responsibility is divided and doenst work. just one or two per department.

and... when all them are busy i send the ticket to another one that i choose.

Best Answer
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I note there's been a lot of discussion about how flagging could be used for this. Perhaps it might be easier to say, how would this differ from the current Flag feature?

Ticket flagging assigns the ticket to that user, displays at the top of their ticket list, is configurable to only show up in that users ticket list, and sends the admin user an email notification both when it is initially flagged and any time it is replied to. How would this differ?

Comments (26)

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Add the ability to "flag" a ticket to someone when leaving a note, or change who it is assigned to. Also add the ability to automatically flag a ticket to yourself when replying as a global setting.

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I would love to see the ability to assign a person to a ticket without having to add a reply, internally i just want to push a ticket to a person in the team without the client needing to see that this is what i have done. At present you MUST add a note or a reply to change the assigned person.

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@walter ellem

You can assign a ticket to someone via the "options" tab - without the need to add a note or send a reply to the customer.