Feature Requests
Share ideas, discuss and vote on requests from other users in community
This object is in archive! 

The Average First action

Yaran TOOS shared this idea 4 years ago
Under Consideration

You know that we can see "Average First Response" in Support Overview .

But this value is not true.

Because we are closing SPAM tickets without reply and increase "Average First Response" by wrong .

I think WHMCS programmers should change this query and Count Average First action .

It means It is done based on the time from the moment a ticket is opened to the first action ( Change status or Reply ) .