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Show open support tickets instead of hiding after reply.

Tim Trott shared this idea 11 months ago
Already Possible

It serves no useful purpose to HIDE active tickets or to require a "filter" search that does not work the majority of time, wastes time. If this is an option somewhere in the settings it should default to show open/active tickets. The only reminder we get that a customer has missed the response is when the ticket is closed by WHMCS.

Comments (1)

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Hi,

Thanks for your suggestion. You can include tickets in "Open" status in the default Awaiting Reply ticket list:

Navigate to Setup > Support > Ticket Statuses.

Edit the Open status,

Tick the Awaiting Reply checkbox.

Click Save Changes