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Show open support tickets instead of hiding after reply.

Tim Trott shared this idea 4 months ago
Already Possible

It serves no useful purpose to HIDE active tickets or to require a "filter" search that does not work the majority of time, wastes time. If this is an option somewhere in the settings it should default to show open/active tickets. The only reminder we get that a customer has missed the response is when the ticket is closed by WHMCS.

Comments (1)

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Hi,

Thanks for your suggestion. You can include tickets in "Open" status in the default Awaiting Reply ticket list:

Navigate to Setup > Support > Ticket Statuses.

Edit the Open status,

Tick the Awaiting Reply checkbox.

Click Save Changes