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Limit support notifications to the sender and not all contacts

Sean Davis shared this idea 3 months ago
Under Consideration

Currently, when a client sends a support ticket in, notifications get sent to all contacts in the account who have support notifications enabled. This can be annoying for the contacts because they all get notifications of all tickets and they don't want them, but I can't disable notices because they need to get them when they submit a ticket.

If we could allow the initial notification to the sender, then choose to allow all clients who want notifications or select additional individuals one by one who does want them. That's just an idea, but to give us more flexibility over support ticket notifications would be great.

Comments (1)

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Hi,


  1. but I can't disable notices because they need to get them when they submit a ticket.




This is not true!
You don't need the support notification to be enabled... When a contact opens a ticket he will get the relevant notification directly via the ticket - regardless if he have the support notification or not.


All you have to do is to remove from all the contacts the support notification - and when one open a ticket only himself and the master account holder will get the notification.


Regards,
Ram