Customize "FROM" name using EmailPreSend hook
Right now we can set FROM name in the settings, but it's static and doesn't change.
What we noticed in another business using another helpdesk system is that using agent's first name (or full name) with company name is far better for deliverability and customers finding/opening the emails. For example: John - ABC, John from ABC.
So it would be very helpful if we could use EmailPreSend hook to dynamically customize FROM name on the fly.