Feature Requests
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Cancellation Terms per Product

Anonymous shared this idea 6 years ago
Under Consideration

Id like it if WHMCS give the host the ability to set cancellation terms on a per product basisie i am happy with current cancellation options ie end of billing or immediate cancellation for our shared hosting however for a dedicated server we want 30 days notice on cancellations and would like it if WHMCS would enforce this.We'd also like the ability to pass a message on to the client on the cancellation page with any other instructions on a per product basis, ie on our websitepanel reseller hosting we would require the customer to first delete all their customers from websitepanel before cancelling the account, as WSP requires this to be done to close a reseller account and we always have to do it manually, this would save us sometime if the customer did it before cancelling.Original Forum Request:http://forums.whmcs.com/showthread.php?63726-Cancellation-Terms-(set-per-product)

Comments (8)

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How is WHMCS going to "enforce" this, if a client just doesn't want to pay for a $40 ATOM server and lets the invoice expire, what your going to take them to court for $40. That's something you cover in your TOS.

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I would say it's difficult to take them to court if you have let them request a cancellation within the allowed period. In the UK small claims court could quite happily be used in these cases.

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any news on this? it would be excellent to have in whmcs

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This plays into this other WHMCS billing idea listed here: https://requests.whmcs.com/responses/monthly-billing-over-a-fixed-term-contract

If we have term requirements on the front end ie "sign up for 12 months of service billed monthly", then we could add this feature to enforce termination requirements such as 30 days notice and/or a cancellation window of 90-30 days before the end of the contract.

All of this is very common in the telecom world. I cannot tell you have many times I wanted to submit a cancellation for one of my upstream bandwidth providers but had to wait for our cancellation window.

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Joel DeVenney wrote:

How is WHMCS going to "enforce" this, if a client just doesn't want to pay for a $40 ATOM server and lets the invoice expire, what your going to take them to court for $40. That's something you cover in your TOS.
That is why you hire a collection agency to handle deliquent accounts on your behalf. They will take them to court and mark this on their credit history.

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this is very important, for dedicated servers and VPS the should be a 30 days cancellation notice. is needed

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An extension of this request could be to remove the possibility to cancel via WHMCS for certain products/types/groups.

We have some products that needs to be canceled via contact with us and can therefor not be canceled via whmcs interface.

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A simple solution would be to add a "cancellation fee" field on the Product page as another competitor has here https://goo.gl/zHKtsX This way, the cancellation fee would be automatically calculated at the time of the cancellation request.