Feature Requests
Share ideas, discuss and vote on requests from other users in community
 
This object is in archive! 

Avoid order with the same domain

Rick Bauck shared this idea 6 years ago
Under Consideration

The biggest problem with having the order is canceled or terminated a service and the customer goes to Members Area and make a new order.

You have two services, one closed and one pending with the same domain, a mess! Sometimes the client uses the same domain 4, 5 times.

My request is: Use the domain only once, if the service is canceled or terminated, the client must request reactivation! A button in the Members Area to reactivate the service would also be nice!

The same order for domain registration, of course.

Please vote, we all win!

Comments (15)

photo
1

CDJ HOSTING wrote:

there is a cancel button, the reactivation is done manually. IE you user the module create function and then alter the status to active, its two steps thats all.
well, many customers end up buying again, and you get dozens of services like same domain. A button to wake would be much easier, so the client requests a "buyback" and avoid having dozens of services as the same domain, all canceled, why just confusing to the customer own.

photo
1

Rick Bauck wrote:

well, many customers end up buying again, and you get dozens of services like same domain. A button to wake would be much easier, so the client requests a "buyback" and avoid having dozens of services as the same domain, all canceled, why just confusing to the customer own.
And what about your accounting? how do you account for the missing time to the tax man? They will assume that you are not filing a complete report. If a wake up option is created then you will also need a way to signal in the invoices that the account was terminated then re-instated at a later date to account for the missing invoices.

photo
1

Teotónio Ricardo wrote:

You have an option for this Setup > General Settings > Ordering: Block Existing Domains
I have this option ticked, client hosting got Cancelled, then he paid same domain hosting one more time. WHMCS did not prevented his order :( Version: 5.2.16