Feature Requests
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Access canned responses through keyboard shortcut

Cal Cheung shared this idea 11 months ago
Under Consideration

It will be a great convenience if support agents can access a canned response through keyboard shortcuts by typing something like "#upgrade notice". This feature will greatly boost customer support productivity.

Comments (2)

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This would be super useful!

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Hello

please add shortcut in editor for reply ticket (Predefined_Reply)

for example

if i have Hello in Predefined_Reply , we can add auto is from this shortcut to edtior : !hello

sample :

https://help.crisp.chat/en/article/how-to-use-shortcut-replies-1bmff5q/

Best regards