How can we improve WHMCS?

Share, discuss and vote for what you would like to see added to WHMCS

Support

178 Ideas Found. Showing page 9 of 9.


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Notify sender of ticket replies blocked as insecure

Currently the "Allow Insecure Imports" option causes us some problems.One of which is that the ticket owner thinks their replies have been s...

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chatbot for knowledgebase

Please add a basic chatbot.... or recommend one...1) customer goes to knowledgebase2) chatbot launches "How can we help"3) customer adds a q...

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Extend trail for Ticket responses

We are looking to enable previous responses in our ticket responses for clients. I have found the bit on "quoting replies" in a ticket, but...

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About a feature to allow whmcs user to assign the tickets of deleted user to an email id he prefer

Hello,Could you please consider a new feature in upcoming whmcs versions to assign all the tickets of a deleted user to some other user we prefer.

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Read only access for support ticket

Dear All,I can see from Administrator role - it has the below:1)Open New Ticket2)Delete TicketHowever it does not prevent the support user to 1) Reply...

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Allow CC (carbon copy emails) when user open tickets

Currently WHMCS only shows this option after a reply exists. I would be rather good when a user opens a ticket to also add CC that will keep track of...

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please include date/time on quoted replies

when you quote previous replies on a ticket, it does not include the date/time. I usually want the client to see the date/time of the previous replies...

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Specify Quantity on support ticket Add Billing Entry Form

When you are responding to a ticket and click on the 'Add Billing Entry' it would be nice to have a spot to add quantity and the radio buttons for hou...

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Notifications based on schedule, like every morning at 8am

Often, the technicians and others are not checking the ticket queue and sometimes tickets become forgotten.I'd like a feature where I can schedule a n...

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Limit customers to one ticket at a time.

It would be nice to be able to add a group that has support ticket limitations. They're some customers that need to send several tickets for the same...

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integrating OpenAI GPT

I propose to integrate the GPT-4 API by OpenAI into our current ticketing system, not only to improve efficiency and customer service experience but a...

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How displaying the latest articles

It is necessary to have control of how to order the articles of the knowledge base, and not only show the most popular articles.

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Allow KB article category in the SEO-friendly article URL

My KB articles are search-engine friendly at the moment, e.g.https://www.example.com/portal/knowledgebase/37/Do-you-have-to-pay-for-a-domain-name-ever...

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RTL and LTR Support

Add a wysiwyg editor or at least rtl/ltr support to tikets. when system is in RTL and have to write an answer in LTR - there is no such option.

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disable status auto update

when replying to a ticket, the status is automatically changed to ANSWERED.This has been a problem for years, as often you reply to a ticket to let a...

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Include posted date/time and separators on quoted replies

When you quote a previous reply in a ticket it currently does not included the date/time of that reply.I would like that info be be included, so the c...

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Show client time differential in ticket replies

When interacting with a client via support tickets, it can be super handy to know what time it is where they currently are located.Therefore it would...

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subcategories of support

Hello, I would like to submit a new idea for the "support" category, it would be nice to create subcategories when creating support departme...

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