How can we improve WHMCS?

Share, discuss and vote for what you would like to see added to WHMCS

Support

178 Ideas Found. Showing page 8 of 9.


1 Votes
predefined replies - detect and resolve merge conflicts

The problem is when one user creates a predefined answer and another one edits and saves it. The first user makes a change again, then this change wil...

1 Votes
Ability to hide the amount and disable url at ticket support using admin roles

Ability to hide/unhide the amount column at support ticket at some roles This can be done in Administrator Roles. For example I have roles sales, mark...

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1 Votes
Called response with function: "Schedule Send"

Gmail has a very useful function used here in the company which is "Schedule Send". I create the message reply to the client, but choose the...

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1 Votes
ESCALATE based on SENDER DOMAIN

Apreciate you can ADD rules to scalate a TICKET based on SENDER @domain.This can be usefull to have a speficied SLA with a specified company, and not...

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1 Votes
Custom ticket feedback questions

i need create a custom question for ticket feedback

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1 Votes
Tooltip Product Description

When you mouse over the product / service, you could display the description./supporttickets.php

1 Votes
Open tickets for emails not registered on WHMCS

Regarding opening tickets through emails, currently, the system only opens tickets if the email sending the request is already a registered contact fo...

1 Votes
Allow Clients to escalate tickets

I noticed there is no option for clients to escalate ticket to higher support if client is not satisfied with support he has been provided for. whmcs...

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1 Votes
Expand with hide amount on ticket

Option to expand products / services without displaying amount.Path: supporttickets.php

1 Votes
showing count for tickets with different status in the header

There are times when we need more time to work on tickets and when the system automatically closes these tickets, it can lead to a misunderstanding wi...

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1 Votes
Ability for Sales/Support Agent to assign ticket to any support department

When entering a ticket from the client portal, a sales/support agent should be able to assign the ticket to any department, not just the ones he/she i...

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1 Votes
Email ticket replies to all staff

The WHMCS behavior is set to send staff replies to tickets only to the client and any other staff that has explicitly watched a particular ticket. W...

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1 Votes
Rename or Translate Ticket Statuses for Admins

Currently the translation override will only work for client emails and client interface. I'm not sure why there isn't a matching option for the admin...

1 Votes
Set Ticket Status based upon a client's services

How can we set all tickets of certain clients who purchased domain and SSL as HIGH TICKET LEVEL?How can we set all tickets of certain clients who purc...

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1 Votes
Disabling Autonumbering via AutoCorrect

For hosting like us that deal mainly with IPs, the AutoCorrect feature in the editor is really annoying. When you type 1.1.1.1 and hit enter, it will...

1 Votes
Pre-made knowledgebase articles

built-in Pre-made WHMCS knowledgebase articles instead of empty knowledgebase page please.

1 Votes
Move ticket note option

Could you please give a better INTERNAL NOTE where agents can leave comments for management or others?Currently, it is added in different color below...

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1 Votes
support forms

I am getting spam from my support email address.I use a forwarder for support email address.The spam can't be blocked as the spam has my email as the...

1 Votes
Add back link in ticket view

Currently, when viewing a support ticket there is no link to go back to the ticket list. It's necessary to use the browser back button. However, d...

1 Votes
Multiple support departments within a single POP mailbox

With more and more companies moving to cloud hosted email services like Microsoft 365, Google Workspace and even OX AppSuite, the ability to manage mu...